For example, you can take your laptop to a location with free Wi-Fi such as a coffee shop, or try connecting to a mobile Wi-Fi hotspot. ![]() To resolve network problems, we first advise you try your installation on a different internet connection. ![]() If you do see the above message but are still encountering error 1041, please contact our Global Support Department directly. If it times out or reports an error, this indicates that our servers are being blocked by something on your device or network. To troubleshoot, please start by visiting and confirming that you see a “Site Under Construction” message. Your company or school network may be blocking outgoing signals.Your installed antivirus\firewall software may be preventing the installation.Your router may be configured in such a way that it is blocking traffic to our servers.Installations done on a satellite connection will almost always fail with a 1041 error.You may find that one or more of them apply to you. 1041 errors are difficult to troubleshoot, as they are caused by unique factors in your computer’s environment.īelow are some of the more common causes of the 1041 error. Double-click on these files to remove the factory installer.Ī: The 1041 error indicates that something installed on your laptop or your network may be blocking the installer from communicating with our servers.Once the list populates with all of the programs installed on your computer, locate Absolute Reminder (This program may also be called Install LoJack For Laptops or LoJack Factory Installer.).This installer program may be manually removed by taking the following steps: If you have recently reinstalled your operating system or restored from a system image, you may be seeing the Absolute Reminder, which is bundled with some default OS images. If reinstallation is required to correct any of the above, please take these steps: You may verify that the software is installed and working correctly by logging into your account at and checking the License Status and Device Status (which should read Active and Protected, respectively) and the last call date, which should be within the last 24 hours. (Mac) If you are installing on a Mac, you will be prompted for your Mac Administrator password in order to proceed.Ī: The 1012 error indicates that this license is already installed on your computer.Connect the laptop to a different internet connection (for example, from a coffee shop that offers free Wi-Fi, or via a mobile broadband Wi-Fi connection on your phone).Please try the following steps to resolve this problem: To transfer a license, please take the following steps from the new device:Ī: The 1001 error that you are seeing can sometimes occur when attempting to run our install program either from a location which does not allow outgoing internet communication, or when run with incorrect permissions. (Mac) If you are installing on a Mac, you will be prompted for your Mac Administrator password in order to proceed.Ī: Please note that you are not required to have the original device to perform a license transfer. If you have multiple devices, select the correct one from the list.Please be advised that it may take up to 30 minutes for your device to sync with our Monitoring Center.Ī: To reinstall Absolute Home
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